Support Centre for ​Saxo Capital Markets South Africa

Troubles logging in to the SaxoTrader (downloadable)?

If you are getting following error message: “… Auto-Detection failed”, please make sure you are connected to the Internet and that your Firewall/Antivirus is not blocking our platform, we strongly recommend you to add the Saxo Trader (also Client Station) application to the firewalls allowed programs list.

Otherwise, please try to change connection settings of our Trading platform:

1) At the login screen of the Trader, click on the blue link "Change connection settings"

click the images to open full screen

2) Under the Protocol option you probably have by default "Auto detect". Please try following available options: TCP with TLS Security or HTTPS with SSL security and click OK. Now try to login and check if the problem is solved. If not go back to Point 1 and 2 to try the next Protocol option:

If changing the Protocol has not solved the issue, please go through following suggestions:

3) Delete Internet Temporary files in Internet Explorer (Tools>Internet Options>Delete>Temporary Internet Files).

4) Go to where you will find additional suggestions.

If the above does not solve your problem, please create a case and give exact details of the error seen (including a screenshot if possible).


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